Questions, bug reports, purchase issues, or confusion about how Burnbook handles keeping, locking, or burning an entry. This page gives users a direct place to get help.
Private iPhone journal for messy thoughts, voice notes, Sparks, and letting go.
iPhone ยท DahVio StudiosNo Burnbook cloud copy is stored by DahVio Studios. Entries live on your device. If you delete the app or lose the device without a local device backup, your entries may be unrecoverable. That tradeoff is part of the app's privacy model.
When you burn an entry, it is permanently deleted from your device. There is no archive and no recovery flow. Burnbook is designed so the burn action feels deliberate, not casual.
Usually, no. Because entries are stored locally and not synced to a DahVio server, reinstalling the app can remove the local data unless you have a relevant device backup made before the loss.
Open the app, go to Settings, and use the restore-purchase flow from the Premium screen. Burnbook will ask Apple to re-check purchases tied to the Apple ID that originally bought Premium.
Premium unlocks unlimited burns, premium Sparks, and timed burns so entries can auto-burn after 24 hours, 7 days, or 30 days. Free accounts keep core writing and a limited number of monthly burns.
Make sure Face ID or Touch ID is enabled on your iPhone first, then confirm biometric protection is enabled inside Burnbook Settings. If both are on and it still fails, email support with your iOS version and device model.
Use the in-app reset option from Settings if you want a full wipe, or delete the app from your iPhone. Because DahVio Studios does not keep a server-side copy, there is nothing additional for us to remove remotely.
Email ray@dahvio.com with what happened, what you expected, and your device/iOS version. If it's about burning, locking, or audio, include those details too.
Need help, want to report a bug, or have a suggestion for Burnbook? Email is the best way to reach DahVio Studios directly.
ray@dahvio.com